Network Troubleshooting

For troubleshooting local home and office networks with Managed Network Security by Total Digital Security.

✓  This simple routine can be effective for many issues related to local network functionality. 

The procedure:

IMPORTANT - give each component below at least a couple of minutes after restarting before going to the next component.

1. Leave all components connected, as per the installation video below.

2. Unplug power to the ISP modem for at least 30-seconds.

3. Plug ISP modem back in and give several minutes to completely start up and settle in.

4. Unplug power on the OmniWAN security appliance for at least 30-seconds.

5. Plug the security appliance back in and wait a few minutes for a complete restart.

6. Unplug power to the WiFi component for at least 30-seconds 

7. Plug in and power on the WiFi component waiting a few minutes for a complete restart.

8. Test the internet and WiFi for connectivity.

9. Test the network's security, here: shieldtest.net

If you need help, please contact TDS Support.

It is best to include pictures, front and back, of your local components; ISP modem, Wi-Fi router, etc. 

Managed Network Security installation:

 

Installation of the OmniWAN OBR appliance

Following, are the general installation instructions and guidelines for your reference.

Typically, there are three primary components for installation:

• ISP modem - this is the cable or other internet provider you use.
• OmniWAN OBR security appliance - connects to the security center.
• WiFi router - your devices connect to the internet through your router.

To follow the directions easily, it can be helpful to place each component left-to-right, as pictured above.

1 - First, check the ISP modem

• Is the internet signal from your ISP consistent and reliable?
• Do you have internet outages?

For best results, contact your provider to check and optimize your internet connection before installation.

2 - Next, check the WiFi router

• Is the signal consistent and reliable?
• Can you reach all areas without too much signal loss?

Have your Wi-Fi router console credentials available - for signing in to adjust settings and controls for the router.

3 - Connect the OmniWAN security appliance

Connect the appliance according to the general instructions and illustrations below. Custom installations may require additional configuration.

• Place the security appliance where it can reach the ISP modem and the WiFi router using LAN ethernet cables.
• Plug in the OmniWAN security appliance to an outlet for power and give it a few minutes to start up. 
• Connect an outbound ethernet cable from the ISP modem to port 1 on the back of your OmniWAN appliance.

Image - connecting the ISP modem to port 1 of the security appliance:

Now, connect an ethernet cable out of the OmniWAN appliance port 6, and the in-port on your Wi-Fi modem.

Image - port 6 connects to the Wi-Fi router in-port:

Do not use any of the other ports or inputs on the appliance - they are for specific upgrade configurations and are not usable unless activated. 

• Give the procedure plenty of time to propagate across the components.
• It is not unusual to take more than a few minutes before the components "shake hands" and the network is up and operational again. 

5 - Test your connection 

• Check your Wi-Fi connection to the internet.
• Do not run bandwidth speed tests at this time.
• Email support@totaldigitalsecurity.com with customer name and the serial# on the appliance. We will "optimize" your connection for performance - this process will temporarily disrupt your network for about 10 - 15 minutes.
• You will be notified when optimization is complete.
• Run the ShieldTest from here:

Test

*** Note - if you use our Device Protection service by F-Secure, the Test will be blocked. You can clear the test by follow FAQ #5, here.

• Wi-Fi and LAN connections from your WiFi router are now secure.

Important note to Device Protection customers:

If you use our Device Protection service on your computer, it will block the Test because the simulation is mimicking malicious activity.

• You can work-around this with a simple procedure found in FAQs - "ShieldTest is blocked, what should I do?" 

Click to go back to Router Network Security Support. 

Click to go to the Home page. 

If you are a technician installing to a complex environment, please see the "How to Install Network Security Tips" here.