Support for Device Protection

The best way to get started using Device Protection on your computer or laptop is by opening the F-Secure app.

Read more here:

Get Started

To uninstall F-Secure from a Mac:

1. Open Finder.
2. Go to Applications.
3. Go to the F-Secure folder and find the app you want to remove.
   1. Open the app folder and double-click the uninstaller file. Follow the onscreen instructions.
   2. If the app folder does not have an uninstaller file, drag the F-Secure security product app to the Trash. Empty the Trash to permanently remove it from your Mac.

To uninstall F-Secure from Windows:

Download the uninstall tool from F-Secure:

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe

Some thoughts on browsers:

To be sure, we recommend the Mozilla Firefox browser over Safari, Chrome, and Explorer.

Mozilla operates as a nonprofit and in our view respects privacy and security issues better than other providers.

For smartphones, we recommend Firefox Focus for privacy and security. 

Finally, it is not unusual to regularly use multiple browsers and have Chrome open with Firefox, open with Safari, etc.

Some simply work better for certain websites than others. And, for intense work that requires uninterrupted activity, sometimes it's necessary for security reasons too. 

In the end, you have to build your browsers to work for you and the nature of your everyday activities.

For more information on Mozilla and their tools, please click:

https://www.mozilla.org/en-US/

For Apple Macs

Step 1: Locate the F-Secure app in Finder. 

Step 2: Click the Uninstall F-Secure Computer Protection for Mac icon and follow the directions.

For more tools to uninstall F-Secure, click here:

https://www.f-secure.com/en/web/home_global/support-tools

You may notice the popup above on your browser when accessing certain websites that include highly sensitive information. 

Connection Control limits the browser's activity for the sake of enhanced security when on these sites. 

You can control settings in Connection Control to best suit your needs and preferences for finding the right balance between convenience and security for you. 

On the popup, you have options to Hide the popup or End its function.

To manage Connection Control's Settings for your device, click "Change Settings"

Or, go to the F-Secure app and go to Tools > Firewall > Connection Control.

Once in Connection Control, you have a variety of customization options. 

For all tools:

https://www.f-secure.com/en/web/home_global/support-tools

For Windows

1. Click Start.
2. Select All Programs > (your F-Secure product) > Support Tool.

   The Support Tool window is displayed.

3. Click OK.

   The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.7z (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

4. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

   Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.

For all tools: 

https://www.f-secure.com/en/web/home_global/support-tools

For Mac

1. Click the Finder icon in the Dock.
2. Click Applications.
3. Double-click F-Secure.
4. Double-click Support Tool.
5. Click OK.

   The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.tar.gz. Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

6. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

   Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.

For troubleshooting, please try to disable the following items one by one, so we can find out which F-Secure component causes your issue:

- Real-Time Scanning

- DeepGuard

- Network Interceptor Framework 

- Browsing Protection 

*Please remember to undo the steps to re-enable the components and have an active protection.

If all the above does not solve your issue, please provide us with the fsdiag logs and screenshot : 

Please create and send an FSDIAG file from the affected computer for us to analyze the logs. Please follow these steps to create the FSDIAG log file:

- Click Start.

- Select All Programs > (Your F-Secure product) > Support Tool. The Support Tool window is displayed.

- Click OK. The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.tar.gz.

- Please attach the file to the email reply.

If the file generated would be over 10 Mb, please make sure you rename the FSDiag file with this case's number (You can find it in the subject of this email) and upload it to our FTP server,  ftp://ftp.f-secure.com/incoming

Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure Device Protection software package that you purchased.

The extension is currently available for Internet Explorer, Firefox, Chrome, and Safari.

The extension is automatically installed when you install F-Secure Device protection on your computer, and for most web browsers, the Browsing Protection extension needs to be enabled separately when you open up your selected browser for the first time.

With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet banking by supporting both encrypted (HTTPS), as well as non-encrypted (HTTP) traffic.

Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web pages can be blocked with a "block page" notification. It also adds a reputation rating icon before each link on your search result page by enforcing safe search mode for search engines, also if HTTPS is used. This helps you avoid harmful and suspicious websites even before clicking on them. This feature is available for Google, Yahoo and Bing! search engines.

Open your F-Secure app, click Tools, click Firewall Settings.

In Firewall Settings, find Browser Protection, at the bottom, click the link: View website exceptions.

We recommend Malwarebytes for removal of adware, spyware, and PUPs - potentially unwanted programs.

For the free Mac version:

https://www.malwarebytes.com/mac/

And here is a short video tutorial on how to use the free tool from Malwarebytes on your Mac:

Sometimes, when running the ShieldTest from http://totaldigitalsecurity.shieldtest.com/ the test is blocked before it completes.

Here is an example of an error message that may appear:

If you have anti-virus or other security software turned on, it may block certain aspects of the ShieldTest diagnostic. 

If you use our F-Secure Device Protection product, you can clear the test by allowing it in the popup dialogue. 

For some machines, it may require temporarily disabling Browser Protection to run and complete the test.

In some cases for installation or updates, the Apple operating system will request that you allow or make changes in the Apple computer's System Preferences section called Security and Privacy.

Open your Apple's System Preferences and find the Security and Privacy icon to open the settings. 

You may have to unlock the section using your Apple computer sign-on password.

View the area to:

• allow the F-Secure system extension to use your computer
• in the Privacy tab, allow Full Disk Access 

In some cases, a red "X" will persist but resolve itself eventually, and it is not an indication of the system's security status. See the screenshot below for an example.