SUPPORT BY PRODUCT

Support for Device Protection

Online resources and help for Device Protection for Windows, Macs, and Androids.

Top Issues:

  • Mac Requires Full Disk Access to all Files and Folders
    • You will need to access the Preferences pane on your Mac and open Security and Privacy to make changes. Refer to FAQ #16 below.
  • Apple Mac Blocks Installation of F-Secure
    • If your Mac is blocking the installation go to your computer's System Preferences > Security and Privacy > General > Allow Apps from App Store and identified developers.
  • ShieldTest is blocked by F-Secure
    • If you are being blocked when running ShieldTest, see FAQ #15, below.

FAQs

Q.#1 - What's the best way to get started with Device protection by F-Secure?
Q.#2 - How do I uninstall F-Secure Device Protection for Windows and Macs?
Q.#3 - What browser do you recommend?
Q.#4 - How do I uninstall Device Protection from a Mac?
Q.#5 - How do I adjust settings in Connection Control?
Q.#6 - Where is the diagnostic file for Windows?
Q.#7 - Where is the diagnostics file for Macs?
Q.#8 - Why is there a red-X icon in F-Secure's real-time scanning?
Q.#9 - What is the best way to troubleshoot F-Secure Device protection?
Q.#10 - What is Browsing Protection and how do I install it to my browser?
Q.#11 - How do I find the name of my computer?
Q.#12 - How do I control the firewall, and make exceptions for websites in browser control?
Q.#13 - How do I enable the F-Secure browser security extension for Safari?
Q.#14 - How to remove adware, spyware, and PUPs?
Q.#15 - How to allow ShieldTest with Computer Security from F-Secure.
Q.#16 - How to allow F-Secure on a Mac in System Preferences and Security and Privacy settings.

F-Secure Computer Protection User Guides:

For Macs -  click for the User's Manual.

For Windows - click for the User's Manual.

Submit Form for Device Protection Support: