Online resources and help for OmniWAN Managed Network Security services from Total Digital Security.
Consider WAN network
Does the customer have a static IP? Do you have to configure the OmniBridge with a static IP? --
>>>!!Have this information ready before production cut over!!<<<
If uplink is simply a DHCP enabled LAN network, an available LAN port on the modem is all that is needed.
Preconfigure LAN network
Bring it online before taking to customer site. Configure the OmniBridge Zones (LAN) to match the same network scheme. Connect a test client, make sure you get an IP in the DHCP range you expect and go online.
Multiple LAN networks are available based on subscription type.
-> Lite = 1 Network, Standard=3 Networks, Pro=8 Networks
>>>Do not use ISP DNS servers. Check DHCP servers and DNS servers for forwarders to make sure to switch away from any ISP DNS servers<<<
Check LAN for static IPs
Site survey would reveal if any devices are configured with static IPs. As such, you need to identify this and be ready to update the DNS servers if they are relying on ISP dns servers. This will not work. Please be ready to switch device to use public DNS server.
>>>Make sure any static IP device do not fall within your configured DHCP scope<<<
DHCP Server
DHCP server is included with your OmniBridge. Make sure to set the scope outside of any statically configured IPs.
Note: You are not required to use OmniBridge's DHCP server. If you have a local DHCP server and prefer to use it instead, be sure to turn off the OmniBridges DHCP server. Additionally, make sure your local DHCP server is not handing out DNS server from the customers ISP.
Port forwards
It is critical to identify any port forwarding as this will require to be setup with the new dedicated IP address provide by OmniNET. Make sure this subscription has a port forward IP if needed! Go ahead and add port forward entries to the Remote Access section labeled "Port Forwarding". Make sure to identify ANY public facing DNS records that need to be updated once the cutover is live, BEFORE GOING LIVE.
>>>Very important if customer has onsite email server or website. This is important to prepare ahead of time since public DNS propagation can take some time.<<<
Access Points
Make sure you have access to any wireless routers and or access points that will be used to bridge wireless clients to the OmniBridge protected network.
>>>If your leverage a former router, make sure you understand how to switch the router to access point mode to prevent secondary routers<<<
SSL-VPN:
Go ahead and add your SSL-VPN users to have those accounts ready to go.
You can test to make sure you can ping the OmniBridge gateway if you have it online.
Others:
3rd Party Tunnels
Be sure to identify any live site to site tunnels that may be configured with 3rd party vendors. This should be planned ahead of time with the vendor. Contact OmniNet support ahead of time to help guide you on what we will need.
>>>3rd Party Tunnels require cooperation from the vendor. Make the proper plans prior to live cutover!!<<<
VLANs
Be sure to identify if any VLANs are being used on the network. If they are only on 1 flat network (For example PCs and VOIP phones have the same subnet), then this wont be necessary. If they do have VLANs, be sure to understand which VLANs are currently configured to match configuration on the OmniBridge.
Note: If VLANs are needed, we recommend you engage OmniNet support to discuss VLAN implementations prior to cutover.
Installation Instructions, here:
The Managed Network Security Support page is rich with all the information you need, including FAQ's and regular updates for users.
Click below for the Support page.