SUPPORT BY PRODUCT

Managed Network Security

Welcome to support resources and tools for Managed Network Security by Total Digital Security.

Installation Instructions

For a Quick Start video guide to the basics of the security appliance and installation:

MNS OBR Installation Guide

For installation instructions: OmniWAN network security appliance, please click Get Started.

Get Started

Supporting Router Security Documents

  • For a handy Guide to Setting Up a Home Network, click here.
  • Read more about small and midsize business network security, here.
  • Read more about home and office network security, here
  • "An IT Department in the Basement?" - read more, here.
  • "Why are the Russians in Your Routers?" - read more, here.
  • 86% of users never update their routers, here.

About the Router Network and WiFi Security service.

Appliance included with service at not extra charge or lease expense.

Security is in real-time and managed for optimization 24/7/365.

Comprehensive protection includes all elements of cybersecurity unified and managed together. A partial list of applications in the service includes:

 

Test the security of the router and network you are on right now:

Test

1-click and 30-seconds to test the security of the network you are on now.

FAQs

Q.How do I check the status of the OmniWAN data centers and network?
Q.My network seems slow, what can I do to speed it up?
Q.I had a power outage, or my internet connection was dropped. How do I reconnect?
Q.How can I test the security of my network?
Q.ShieldTest is blocked when I run the test in my browser. What should I do?
Q.Some sites I visit are blocked. How do I clear these sites?
Q.How do I change the password on my router?
Q.How do I enable streaming when a service is blocking me?
Q.How do I access the NETGEAR genie?
Q.What's the difference between a modem, router, switch, and access point?
Q.About wires, cables, and WiFi
Q.About IP addresses and DNS servers
Q.About Routers, Switches, Access Points - and More
Q.Why is SpeedTest showing slower speeds with Managed Network Security?

Before Submitting a Support Form

How to help us to help you:

 ✓   As with any support request, providing the following information will greatly help us to quickly troubleshoot and resolve:

    • Approximate date/time the issue was last experienced
    • Screenshots of any errors encountered
    • Details on whether or not the problem is isolated to a single endpoint, or multiple endpoint devices
    • Does testing wired devices vs wireless devices yield different results?
    • Can the issue be triggered on demand? If so please explain

Submit Form for Managed Network Security Support: