Device Protection Support

Device Protection 

About the August 2017 upgrade.

For details and differences with the upgrade for Computer Protection: TDS PSB Computer Protection upgrade details.

Click here for the Windows version of the software.

Click here for Apple Mac version of the software.


Diagnostics Tools.

In Windows

  1. Click Start.
  2. Select All Programs > (your F-Secure product) > Support Tool.

    The Support Tool window is displayed.

  3. Click OK.

    The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.7z (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

  4. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

    Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.

In Mac

  1. Click the Finder icon in the Dock.
  2. Click Applications.
  3. Double-click F-Secure.
  4. Double-click Support Tool.
  5. Click OK.

    The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.tar.gz. Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

  6. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

    Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.


Uninstallation.

In Windows

For the F-Secure PSB Uninstall Tool for Windows, please click here:

ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.exe

Step 1: Launch an Internet browser and enter the URL above.

Step 2: Double click on the UninstallationTool.exe.

Step 3: Choose “I accept” the terms in the license agreement and click Next.

Step 4: Upon clicking next, the program automatically uninstalls the F-Secure product file and folder. The Computer will prompt you to reboot once completed.

In Mac

Step 1: Locate the F-Secure app in Finder. 

Step 2: Click the Uninstall F-Secure Computer Protection for Mac icon and follow the directions.


About Device Protection for Computers and Laptops.

For more details on the Device Security service including information about the F-Secure corporation, and defenses the service provides:

Doc_F-Sec_pdf_image.png

Setup Instructional Video