TDS brand icon-router

The Managed Network Security service includes an appliance for onsite installation.

If you need assistance, please coordinate and schedule an installation with a tech support engineer by contacting TDS Support to schedule a 30 minute time period.

green_checkmark_rxIt is best to include pictures, front and back, of your local components; ISP modem, Wi-Fi router, etc. 

green_checkmark_rxInstallation is surprisingly simple. Many customers accomplish the installation themselves.

green_checkmark_rxBe sure to notify us when complete so we can "optimize" your connection. The optimization process cleans the connection and assigns traffic lanes for prioritization and enhanced performance.

Installation of the OmniWAN OBR appliance

Following, are the general installation instructions and guidelines for your reference.

OmniWAN OBR Appliance Imagesdadtdsboxfull.jpg

Typically, there are three primary components for installation. A common configuration for installation at the home, office, and many businesses includes:

  • ISP modem - this is the cable or other internet provider you use.
  • OmniWAN OBR security appliance - connects to the security center.
  • WiFi router - your devices connect to the internet through your router.

Screen Shot 2018-09-30 at 4.03.11 PM

To follow the directions easily, it can be helpful to place each component left-to-right, as pictured above.

1 - First, check the ISP modem

  • Is the internet signal from your ISP consistent and reliable?
  • Do you have internet outages?

green_checkmark_rxFor best results, contact your provider to check and optimize your internet connection before installation.

2 - Next, check the WiFi router

  • Is the signal consistent and reliable?
  • Can you reach all areas without too much signal loss?

green_checkmark_rxHave your Wi-Fi router console credentials available - for signing in to adjust settings and controls for the router.

3 - Put the router in AP mode - Access Point Mode

*** Not all routers require this step, including AmpliFi-HD, eero, and Google models.

For other routers:

Check your WiFi router's manufacturer online for the login information and default admin name and password. 

NETGEAR EXAMPLE:

The following example is for a Netgear router, but the instructions apply across router types.

Netgear Wi-Fi Router console login - http://www.routerlogin.net/

The image below is an example of the "NETGEAR genie" WiFi router in ADVANCED > Advanced Setup > Wireless Access Point.    

NETGEAR genie control panel http-www.routerlogin.net-2

ASUS EXAMPLE:

The following example is for an Asus router, but the instructions apply across router types.

Asus Wi-Fi Router console login - http://router.asus.com

The image below is an example of the procedure using an ASUS WiFi router control panel:

Asus Wi-Fi Router console

4 - Connect the OmniWAN security appliance

Connect the appliance according to the general instructions and illustrations below. Custom installations may require additional configuration.

  • Place the security appliance where it can reach the ISP modem and the WiFi router using LAN ethernet cables.
Screen Shot 2018-09-30 at 4.03.11 PM
  • Plug in the OmniWAN security appliance to an outlet for power and give it a few minutes to start up. 
  • Connect an outbound ethernet cable from the ISP modem to port 1 on the back of your OmniWAN appliance.

Image - connecting the ISP modem to port 1 of the security appliance. 
OBR ISP Moden connect securely

  • Now, connect an ethernet cable out of the OmniWAN appliance port 6, and the in-port on your Wi-Fi modem.

Image - port 6 connects to the Wi-Fi router in-port. 

Screen Shot 2018-09-30 at 4.03.11 PM-1

green_checkmark_rxDo not use any of the other ports or inputs - they are for specific upgrade configurations and are not usable unless activated. 

green_checkmark_rx Give the procedure plenty of time to propagate across the components. It is not unusual to take more than a few minutes before the components "shake hands" and the network is up and operational again. 

5 - Test your connection 

  • Check your Wi-Fi connection to the internet.
  • Do not run bandwidth speed tests at this time.
  • Email support@totaldigitalsecurity.com with customer name and the serial# on the appliance. We will "optimize" your connection for performance - this process will temporarily disrupt your network for about 10 - 15 minutes.
  • You will be notified when optimization is complete.
  • Run the ShieldTest from here:

Test

*** Note - if you use our Device Protection service by F-Secure, the Test will be blocked. You can clear the test by follow FAQ #5, here.

  • Wi-Fi and LAN connections from your WiFi router are now secure.

Screen Shot 2018-09-30 at 3.30.41 PM

Important note to Device Protection customers:

green_checkmark_rxIf you use our Device Protection service on your computer, it will block the Test because the simulation is mimicking malicious activity.

  • You can work-around this with a simple procedure found in FAQs - "ShieldTest is blocked, what should I do?" 

Click to go back to Router Network Security Support. 

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Now, you're in control.