Appliance Installation Instructions
The Managed Network Security service includes an appliance for onsite installation.
If you need assistance, please coordinate and schedule an installation with a tech support engineer by contacting TDS Support to schedule a 30 minute time period.
It is best to include pictures, front and back, of your local components; ISP modem, Wi-Fi router, etc.
Installation is surprisingly simple. Many customers accomplish the installation themselves.
Be sure to notify us when complete so we can "optimize" your connection. The optimization process cleans the connection and assigns traffic lanes for prioritization and enhanced performance.
Following, are the general installation instructions and guidelines for your reference.
Typically, there are three primary components for installation. A common configuration for installation at the home, office, and many businesses includes:
To follow the directions easily, it can be helpful to place each component left-to-right, as pictured above.
For best results, contact your provider to check and optimize your internet connection before installation.
Have your Wi-Fi router console credentials available - for signing in to adjust settings and controls for the router.
*** Not all routers require this step, including AmpliFi-HD, eero, and Google models.
For other routers:
Check your WiFi router's manufacturer online for the login information and default admin name and password.
The following example is for a Netgear router, but the instructions apply across router types.
The image below is an example of the "NETGEAR genie" WiFi router in ADVANCED > Advanced Setup > Wireless Access Point.
The following example is for an Asus router, but the instructions apply across router types.
The image below is an example of the procedure using an ASUS WiFi router control panel:
Connect the appliance according to the general instructions and illustrations below. Custom installations may require additional configuration.
Image - connecting the ISP modem to port 1 of the security appliance.
Image - port 6 connects to the Wi-Fi router in-port.
Do not use any of the other ports or inputs - they are for specific upgrade configurations and are not usable unless activated.
Give the procedure plenty of time to propagate across the components. It is not unusual to take more than a few minutes before the components "shake hands" and the network is up and operational again.
*** Note - if you use our Device Protection service by F-Secure, the Test will be blocked. You can clear the test by follow FAQ #5, here.
Important note to Device Protection customers:
If you use our Device Protection service on your computer, it will block the Test because the simulation is mimicking malicious activity.
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