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Support for Device Protection

Online resources and help for Device Protection for Windows, Macs, and Androids.

Top Issues:

> Mac Requires Full Disk Access to all Files and Folders

You will need to access the Preferences pane on your Mac and open Security and Privacy to make changes. Refer to FAQ #16 below.


> Apple Mac Blocks Installation of F-Secure

If your Mac is blocking the installation go to your computer's System Preferences > Security and Privacy > General > Allow Apps from App Store and identified developers.

> ShieldTest is blocked by F-Secure

If you are being blocked when running ShieldTest, see FAQ #15, below.


#1 - What's the best way to get started with Device protection by F-Secure?

#2 - How do I uninstall F-Secure Device Protection for Windows and Macs?

#3 - What browser do you recommend?

#4 - How do I uninstall Device Protection from a Mac?

#5 - How do I adjust settings in Connection Control?

#6 - Where is the diagnostic file for Windows?

#7 - Where is the diagnostics file for Macs?

#8 - Why is there a red-X icon in F-Secure's real-time scanning?

#9 - What is the best way to troubleshoot F-Secure Device protection?

#10 - What is Browsing Protection and how do I install it to my browser?

#11 - How do I find the name of my computer?

#12 - How do I control the firewall, and make exceptions for websites in browser control?

#13 - How do I enable the F-Secure browser security extension for Safari?

#14 - How to remove adware, spyware, and PUPs?

#15 - How to allow ShieldTest with Computer Security from F-Secure.

F-Secure Computer Protection User Guides:

For Macs -  click for the User's Manual.

For Windows - click for the User's Manual.

To to the main product page for Device Protection, click here

To go to the Home page, click here

Submit Form for Device Protection Support: